Frequently Asked Questions

If you do not see your question here, please feel free to email or call us!

How do I track my package?

All packages sent via FedEx can be tracked in route to its final destination. Tracking numbers are emailed from FedEx after the order has been shipped. You can also find your tracking number by logging into your EBcases.com account.

What is EBcases.com mailing address?

E&B Company  
12544 Kirkham Ct
Suite 14
Poway, CA 92064

When will my order ship?

If your order was placed before 1 pm PST, it will ship that same day (Mon-Fri only). If your order contained backordered items it will ship once all items have been received into stock. We fulfill most orders with backordered items within 5-10 business days.

How do I return my case?

Please login to your account. Once logged in, click the my account tab, then you will need to click Request a Return. Please follow the form instructions carefully to complete your request.